Thank you for choosing Zero dust. We are delighted to welcome you to our family.
We invite you to spare few minutes to read the following important

Terms & Conditions regarding our services:

1. Cleaner assignment :
   We hire and train our cleaners carefully to provide you the best service. A cleaner will be
   assigned to you at the time of on boarding. This depends on the availability to the cleaners
   in your area at the time slot you have requested. There will be situations where it will
   become impossible for the original cleaner to continue (example: cleaner leaving the
   service). In such cases, we will find you another cleaner.




2. Interior cleaning :
   Our cleaner will come and collect the keys from you and will return them to you once the
   cleaning has been completed. Our cleaner will bring all the cleaning material and tools
   with them.
   We provide waterless cleaning for the exterior of the car.
   Alternate days cleaning: Three days a week (2 Weeks once interior cleaning)




3. Not at home :
   If for some reason, you do not need cleaning to be done for a particular day(s), please let
   us know 24 hours in advance through the phone call or mail. We will cancel that visit and
   give you a service credit which can be redeemed while your subscription is active. If you
   do not inform us in time, we will consider it as service provided.
   Interior cleaning, our cleaner will come and collect the keys from you at the scheduled
   hour. Please provide him the keys on arrival. If you are not at home, or don’t have the
   keys, our cleaner will clean the car from outside and we will consider this as service
   provided




4. Replacement cleaner :
   it is our endeavour to ensure that your car is cleaned as per the schedule. There will be
   times when your designated cleaner has taken leave. We will provide you with a
   replacement cleaner. You will also receive a notification giving you the details of
   replacement cleaner.




5. Rainy days :
   During rainy season, services may be delayed due to weather. We will keep you informed
   through the Mail or Phone call. We may not be able to provide service in case of heavy
   rain, flooding etc.




6. Holidays and off days :
   We do not provide any service on Tuesday which is our weekly off. Any other holiday as
   the Govt guidelines will be observed and intimation will be sent to you in advance.




7. Safety and security :
   In order to protect our customers and cleaners, we recommend the following:
   1. Please do not leave anything precious inside the car (including in the boot/trunk).
   Please make sure that there are no valuables before you hand over the keys to the
   cleaner.
   2. Please check that the cleaner who comes to collect the keys is the one assigned to you.
   You can check his name, ID Card.
   3. Once check the car after the cleaning. Then if it’s any other issue kindly let know to
   service person or else inform to our customer support team we will response to your
   Quires.

We take care of your car to a safe and secure car cleaning service with us